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随着邮政业务的快速发展,各系统的数据、业务处理逐步实现集中化,由此带来的运维管理和运行质量上的各种问题和风险不断暴露出来。为了更好地提高运维部门的IT服务水平和运营效率,黑龙江邮政按照ITIL管理要求,通过高效掌控资源和知识、完善监控手段和流程、优化应急处理措施,有效提升了运维服务的质量,提高了运维服务的管理水平。
With the rapid development of the postal service, the data and business processing of each system are gradually centralized. As a result, various problems and risks in the operation, maintenance and operation quality are continuously exposed. In order to improve the IT service level and operation efficiency of the operation and maintenance department, Heilongjiang Post, in accordance with the requirements of ITIL management, effectively controls the quality of operation and maintenance service through effective control of resources and knowledge, improvement of monitoring means and procedures, optimization of emergency measures, Improve the management level of operation and maintenance services.