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本刊讯2001年9月,12366成为全国税务系统统一的特服电话;2009年12月,按照国家税务总局的统一部署,12366项目重新启动,成立了总局12366项目组,具体实施项目建设推行的各项筹备工作;2010年12月8日,12366座席软件和知识库软件在北京市国家税务局上线试点;2010年12月28日,海南省顺利通过了国地税共用一个平台实施热线运行管理的试点;2011年1月6日,总
In September 2001, 12366 became the unified special service telephone of the national tax system. In December 2009, in accordance with the unified deployment of the State Administration of Taxation, the 12366 project was restarted and a total of 12,366 project teams were set up for the implementation of the project Various preparations; December 8, 2010, 12366 agent software and knowledge base software in the Beijing State Revenue Agency on-line pilot; December 28, 2010, Hainan Province, successfully passed the national tax share a platform for hotline operation and management Pilot; January 6, 2011, total