经常坐飞机的旅客都有自己的偏好,比如长途飞行喜欢靠窗的座位、短途飞行喜欢靠过道的座位、希望坐在飞机的前部还是后部、喜欢什么样的饮料食品、喜欢阅读什么样的报纸和杂志、听什么样的音乐……如果航空公司能在不知不觉之中满足旅客的所有要求,旅客一定会有宾至如归的感觉。那么,航空公司如何为爱好各异的旅客提供个性化的服务,吸引那些“空中飞人”成为航空公司的忠诚旅客呢?南方航空公司计算中心副主任胡臣杰先生说,“常旅客计划”是达到这一目的的最佳途径,而顺利实现常旅客 Passengers often fly their own preferences, such as long-distance flights like window seats, short-distance flights like the passage of the seat, hoping to sit in the front or rear of the aircraft, like what kind of drink food, like to read what Newspapers and magazines, listening to what kind of music ... If the airline can unknowingly satisfy all the requirements of travelers, travelers will feel at home. So how do airlines provide personalized service to passengers of all walks of life and attract those “trapeze” loyal travelers to airlines? Mr. Hu Chenjie, deputy director of Southern Airlines Computing Center, said “frequent flyer program” is to achieve this The best way for a goal, and the smooth realization of frequent flyer