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随着科学技术和生产力的不断发展,用户对产品质量有了更高的要求。从过去仅仅关注产品是否为合格品、优质品,逐步扩展到对企业形象、价格、服务、技术创新及交货期等方面是否满意。生产“用户满意”的产品己越来越受到广大企业和全社会的重视和关注。在经济体制改革不断深化的新形势下,如何链接工厂与市场,不断提高企业竞争力,拓展市场,满足用户要求,是每个企业都必须认真思考的重大问题。全力打造“用户满意工程”,以用户满意为标准开展质量管理工作,也是提高企业竞争力的重要措施之一。
With the continuous development of science and technology and productivity, users have higher requirements for product quality. From the past just concerned about whether the product is qualified, quality products, and gradually extended to the corporate image, price, service, technological innovation and delivery time and other aspects are satisfied. Production of “customer satisfaction” products have more and more by the majority of enterprises and the whole society's attention and attention. Under the new situation of deepening economic restructuring, how to link factories and markets, constantly improve the competitiveness of enterprises, expand markets and meet user requirements is a major issue that every enterprise must seriously consider. To create “customer satisfaction project” to customer satisfaction as the standard for quality management, but also to improve the competitiveness of enterprises one of the important measures.