产权人和使用人自治管理意识的不断提高，对物业管理单位提出了全新的挑战，一是服务观念要转变，增强服务意识；二是管理手段的现代化，即必须利用科技手段来进行物业管理，这是物业管理发展的客观要求。因为管理的内容增加了，数据信息量大了，如小区的房屋情况、住户单元情? Property rights and user self-management awareness of the continuous improvement of the property management unit proposed a new challenge, first, service concepts to change and enhance service awareness; the second is the modernization of management methods, that is, the use of scientific and technological means must be used for property management, This is an objective requirement for the development of property management. Because of the increase in the management of the content of large amounts of data, such as residential housing situation, household unit situation?