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随着人们对法律观念、经济意识和自我保护意识的不断增强,医疗纠纷投诉逐年增多,成为当前医院管理的难点,甚至干扰医院的正常工作秩序。护理工作是医疗活动最重要的组成部分,只要有护理活动,就必定存在护理风险[1]。急诊科作为医院工作的最前线,是一个高风险科室,而护士作为整个
With people’s increasing awareness of legal concepts, economic awareness and self-protection, complaints about medical disputes have been increasing year by year, making it a difficult point in the management of hospitals and even disturbing the normal working order of hospitals. Nursing is one of the most important components of medical activities, and there is a risk of nursing care as long as there is nursing activity [1]. Emergency department as the front line of hospital work, is a high-risk department, and nurses as a whole