调解须借助语言来实现。恰当得体、适时地运用语言化解矛盾纠纷,是一项技能和艺术,直接影响到调解的成功与否。调解的语言艺术分为有声语言艺术和无声语言艺术。前者主要有区分、提问、重构、幽默和声音的艺术,后者主要有情态、身势和空间语言艺术。注意用语策略与语言禁忌,构建沟通的桥梁,全面提升调解成功率。 Mediation must be done by means of language. Properly appropriate and timely use of language to resolve contradictions and disputes is a skill and art that has a direct impact on the success of mediation. The mediation of language arts is divided into vocal language arts and silent language arts. The former mainly has the art of differentiation, questioning, reconstruction, humor and sound. The latter mainly includes modality, body-building and space language art. Pay attention to the language strategy and language taboo, build a bridge of communication, and comprehensively improve the success rate of mediation.