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对于中国邮政来说,服务质量已然是一个老生常谈的问题,各级邮政企业的经营者对这一问题也算是久抓不懈,但成效并不理想。近年来,邮政服务中出现的质量问题时有曝光,邮政品牌的社会认知度也有所下降。凡此种种,作为邮政人,我们不禁要自问:是我们做得不够多还是想得不够深?对服务质量问题的再认识企业提供服务的过程是一个完整而连续的过程,中间涉及多个方面和环节,任何一个环节出现问题都会损害服
For China Post, the quality of service is already a commonplace issue. Operators of postal enterprises at all levels can also be considered persistent on this issue, but the results are not satisfactory. In recent years, the quality problems appearing in the postal service have been exposed, and the postal brand’s social awareness has also declined. All these, as postal people, we can not help but ask: is we not done enough or not deep enough? The quality of services to recognize the process of enterprise services is a complete and continuous process, the middle involves a number of aspects And links, any part of the problem will damage the service