辍学率是网络教育学院关注的一个重要课题。面对比常规高校高得多的辍学率,各网校纷纷采取措施,力图提高学习者保有率,从而降低流失率。本文以某高校网院自2008年秋季学期以来针对英语专业在职学习者采取的系列主动助学实践为研究对象,探讨了主动助学支持服务在稳定学习者保有率方面所起的作用。实践证明,围绕作业提交、课程终结考试和缴费这三个关键环节开展的主动助学是有效的,取得了预期的效果。但主动助学也引发了新的问题,如一些学习者有对助学过于依赖的倾向。对此,本文进行了反思,初步探讨了主动助学是否存在过度助学的问题。 Dropout rate is one of the most important topics for EIE. In the face of much higher drop-out rates than those of regular colleges and universities, schools have adopted measures in an effort to increase the retention rate of learners so as to reduce the turnover rate. This article takes a series of active student-assisted learning practices taken by English college graduates since the fall semester of 2008 in a network of colleges and universities as the research object and explores the role of active student-aid support services in stabilizing learners’ retention rate. Practice proves that the active aided education around the three key links of job submission, course end examination and payment is effective and has achieved the expected results. However, active student aid also raises new problems, such as the tendency of some learners to rely too much on students. In this regard, this article has carried on the reflection, tentatively discussed the question whether has the initiative to assist the student to have the excessively helps the student.