塔吉特是美国第二大零售商,在全美有上千家高级商品折扣店。有一段时间,首席执行官布瑞恩接到很多顾客的投诉,称在塔吉特等待结账的时间过长。为此,布瑞恩增加了多台收银机,但状况仍未缓解。他发现根本原因在于收银员的动作迟缓,只好淘汰一些动作慢的收银员,但仍无济于事。 Target is the second largest retailer in the United States with thousands of premium discount stores across the country. For some time, CEO Brian has received complaints from many customers that the wait-outs in Target have been taking too long. To this end, Bryan added more cash registers, but the situation has not eased. He found that the fundamental reason was that the cashier’s movement was sluggish and he had to eliminate some slow-acting cashiers but that did not help.