山东省莱西市南墅镇在2006年1～8月份期间,共接待群众来访87起,处结83起,处结率达95%,结服率达97%。其经验是:完善制度建设镇党委政府一把手亲自抓信访,同时确定了一名工作能力强,信访工作经验丰富的班子成员具体分管信访工作。加强信访队伍建设,综治、信访、司法合署办公,联合 During the period from January to August 2006, Nanshu Town, Laixi City, Shandong Province, received a total of 87 visits from the masses, 83 from the end and 95% from the end. The settlement rate reached 97%. The experience is: to improve the system of construction town party committee and government leaders personally seized letters and visits, at the same time identified a work ability, letters and visits experienced members of the team in charge of specific work. Strengthen the petition team building, comprehensive management, letters and visits, judicial offices, joint