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美国每年有3500万病人住院,常可听到对医院的过份拥挤、服务冷淡和医药费的昂贵提出抱恐。现在全国范围内已在进行一场医院管理的革命。例如,在拥有670张床位的日升医院里,意外事故的伤员不会遭到痛苦甚至致命的延误,当每一病人到急诊室后,60秒内就会有医护人员来照顾。在东林医院,如果呼唤信号发出后一分钟内没有护士或护理员应召,就可从每天的住院费中赔还10美元;病房清洁卫生不佳,再另外减除10美元。大海滩医院是一所133张病床的豪华的社团医院,多数病人可住单人病房,自费病人的住院费只比普通病房稍多些。这三所医院都属于全国性的一种新型的企业化医院,它既减轻了原有医院的过度负荷,又给予投资者以正当的红利。成功秘诀何在?很简单,他们在给病人以所需要的尊重、舒适、而又带有竞争性的医护照料的同时,自己也赚了钱。
In the United States, 35 million patients are hospitalized every year. It is often heard that there is a fear of excessive hospital overcrowding, cold service, and expensive medical expenses. A revolution in hospital management has now taken place nationwide. For example, in the 670-bed Sun Rising Hospital, accident victims will not suffer from painful or even fatal delays. When each patient arrives in the emergency room, medical staff will take care of them within 60 seconds. At Donglin Hospital, if there is no nurse or caregiver on call within one minute after the call signal is issued, it will be possible to reimburse the hospitalization fee of US$10 per day; the ward is not well sanitized and is deducted by another US$10. Big Beach Hospital is a luxurious hospital complex with 133 beds. Most patients can live in single rooms. The cost of hospitalization for patients at their own expense is only a little more than that for general wards. All three hospitals belong to a nation-wide new type of enterprise hospital, which not only reduces the overload of the original hospital, but also gives investors a legitimate dividend. What is the secret of success? They are very simple. They are making money by giving patients the necessary respect, comfort, and competitive medical passports.