行政改革运动对国税分局的税收征管服务的公众满意度提出了新的要求,通过构建税收征管服务的公众满意度测评模型和指标体系来测评长沙市某国税局税收征管服务的公众满意度,得知国税分局的税收征管服务的公众满意度并不高。所以,需要对税收征管服务进行优化,不断提升公众的满意度。 The administrative reform movement put forward new requirements on the public satisfaction of the tax collection and management service of the National Taxation Bureau, and set up the public satisfaction evaluation model and index system of the tax collection and administration service to measure the public satisfaction of the tax collection and administration service of a national taxation bureau in Changsha The public satisfaction with the tax collection service of the National Tax Branch is not high. Therefore, we need to optimize the tax collection and management service to continuously improve the public’s satisfaction.