论文部分内容阅读
目的:探讨优质护理质量控制小组模式在外科护理管理中的开展情况和应用效果。方法:研究对象选取为2013年1月~2015年1月之间外科病区的所有患者及护理人员,自2014年1月开始实施优质护理质量控制小组管理模式,根据外科病区的特点,设立10个质量控制小组,明确每个小组的工作内容、范围、职责及奖惩机制,制定护理质量检查表、护理质量持续改进表以及考核反馈表,对护理质量的各个环节进行动态评价和监测,积极实施改进措施,全面提高护理质量,对2013年和2014年的护理风险事件发生率、护理质量评分、护理满意度进行统计比较。结果:实施前外科病区的护理风险事件发生率为0.93%,实施后的护理风险事件发生率降为0.04%(P<0.05);实施后外科病区的服务态度、健康宣教、护理操作、手术护理、环境护理评分,均显著高于实施前(P<0.05);实施后外科病区患者的护理满意度为99.7%,显著高于实施前的91.6%(P<0.05)。结论:优质护理质量控制小组模式应用于外科病区的护理管理,能够有效的减少护理风险事件的发横,提高护理服务质量和患者的满意度。
OBJECTIVE: To explore the implementation and effect of quality care quality control group in surgical nursing management. Methods: All the patients and nursing staff in the surgical ward were selected from January 2013 to January 2015. Since January 2014, the quality control group management model has been put in place. According to the characteristics of the surgical ward, 10 quality control groups, clear the work of each group content, scope, responsibilities and reward and punishment mechanisms, the development of care quality checklist, continuous improvement of quality of care table and evaluation feedback form, the nursing quality of all aspects of dynamic evaluation and monitoring, positive Implementation of improved measures to improve the quality of care, the incidence of nursing risk events in 2013 and 2014, the quality of care scores, nursing satisfaction were statistically compared. Results: The incidence of nursing risk events in the surgical ward before implementation was 0.93%, and the incidence of nursing risk events after implementation was reduced to 0.04% (P <0.05). After the implementation of the service, health education and nursing operation, Surgical nursing and environmental nursing scores were significantly higher than those before the implementation (P <0.05). After the implementation, the satisfaction rate of nursing in patients in surgical ward was 99.7%, which was significantly higher than 91.6% before the implementation (P <0.05). Conclusion: The quality control group model of quality care is applied to the nursing management of surgical wards, which can effectively reduce the incidence of nursing risk events and improve the quality of nursing service and patient satisfaction.