中国历史上没有形成成熟的服务文化，是中国服务行业落后的基本原因之一。在中国的服务领域普遍存在一种现象，即对长期客户予以热情的关照，而被认为是一次性的客人，不仅受到的是冷遇，而且可能成为被“宰”的对象。韩国的一次用邮经历，使我的心灵受到震撼，我把这次经历记 China did not form a mature service culture in the history of service industry in China is one of the basic reasons behind. A common phenomenon in China’s service area is the warm-hearted care of long-term customers. Those who are considered one-off customers are not only cold-hearted, but also may become “slaughtered” targets. My experience of postal service in South Korea shocked my soul. I remember this experience