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航班正常率是顾客满意度的重要指标,是公司品牌的基础,运行品质的标尺和综合管理能力的体现。厦航对此高度重视并把它作为2007优质服务年的核心工作来抓,近期相应出台了《航班正常管理实施细则》。本文作者为一名普通乘务人员,能够立足本职岗位,积极为公司航班正常管理工作建言献策,充分体现了厦航员工强烈的工作责任心和高度的主人翁责任感,是公司核心价值观深入人心的体现。公司领导多次表示,我们有一支非常好的员工队伍。相信群策群力,公司航班正常率一直在低位的不正常现象必将得到根本的改观。
Normal flight rate is an important indicator of customer satisfaction, is the basis of the company’s brand, run the quality of the rulers and the embodiment of comprehensive management capabilities. Xiamen Airlines attaches great importance to this and regards it as the core work of the 2007 Quality Service Year. Relevant Regulations on the Implementation of Normal Flight Management were promulgated recently. The author of this article is an ordinary flight attendant who is able to base himself on his own post and actively offer advice and suggestions to the normal management of the Company’s flights. This fully demonstrates the strong sense of responsibility and ownership of Xiamen Airlines staff and is the embodiment of the core values of the Company. The company leaders have said many times that we have a very good workforce. I believe that team work, the company’s normal flight rate has been abnormal low will surely be fundamentally changed.