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西安仪表厂厂长带队访问工厂用户,征求对产品质量、服务态度、工作作风等方面的意见,制定出改进用户服务工作的九条措施。 1.各分厂科室不准向用户收取赶工费。 2.成套和经销部门接待用户的所有工作人员,必须主动热情,竭尽职责。决定成立用户接待室,专门接待用户。室内张贴服务公约,备有意见簿,接受用户批评和监督。 3.用户急需仪表、产品时,应由各有关部门负责积极办理手续。
The director of Xi’an Instrument Factory visited the factory users to solicit opinions on product quality, service attitude, work style, etc., and formulated nine measures to improve user service work. 1. Each branch factory department is not allowed to charge the user the rush to work. 2. All staff members who receive users from the package and distribution department must take the initiative to perform their duties. It was decided to set up a user reception room to receive users. The indoor service agreement was posted, and a comment book was prepared to accept user criticism and supervision. 3. When users need instruments and products urgently, relevant departments shall be responsible for actively handling the procedures.