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目的:探讨分析内科护理沟通过程中出现的常见问题,并且总结有效的解决对策.方法:以问卷调查的方式调查分析我院2013年1月至2015年12月期间29例内科发生护理沟通问题事件的原因,并且提出了相应的护理对策.结果:通过本次调查表明,内科护理沟通中出现问题的主要原因最为常见的是护士服务态度较差,共8例,占到27.5%;其次是频发护理错误,7例,占24.1%;医疗费用较高5例,占17.3%;护理人员的护理技术较差6例,占20.7%;法律观念较为薄弱3例,占10.4%.结论:内科护理人员在护理工作中应该始终坚持“以患者为中心”的护理理念,平时应该不断提高和增强自身的专业素养和法律意识,掌握正确的沟通技巧,和患者建立和谐、友好的护患关系,进而为患者提供更优质的护理服务.“,”Objective: to analyze the common problems in the process of medical nursing communication, and summarize the effective solutions.Methods: a questionnaire survey was conducted to analyze the causes of 29 cases of nursing communication problems occurred in our hospital from January 2013 to December 2015.Results: through the survey showed that medical nursing communication problems is the most common nurse poor service attitude, a total of 8 cases, accounting for 27.5%;followed by frequent nursing errors, 7 cases, accounting for 24.1%;higher medical costs in 5 cases, accounting for 17.3%;the nursing staff of nursing technique is poor 6 cases, accounting for 20.7%;the legal concept is weak in 3 cases, accounting for 10.4%.Conclusion: we should always adhere to the "concept of nursing patient-centered medical nurses in nursing work, usually should constantly improve and enhance the professional quality and their legal awareness, grasp the correct communication skills, and patients to establish a harmonious and friendly relationship between nurses and patients, and provide better quality nursing services for patients.