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2008年5月7～8日,“全国有线电视数字化整体转换暨服务体系构建工作研讨会”在广西南宁召开,重点探讨有线服务意识的转变、支撑体系的建立和监管制度的跟进。而就在本次研讨会召开之前,来自广州的一场质疑有线服务的舆情危机刚刚结束。看上去是巧合,实际上是必然——当全行业关注的焦点从整转经验、双向改造、全业务发展到服务体系构建,表征着有线数字电视在中国正不断走向深入,主导思维已经从技术导向、业务导向转入客户导向。在本次会议上,广西、北京、深圳、太原的有线运营商介绍了各自的经验;广电总局规划院、中国传媒大学的专家通报了对用户满意度、全国有线网络运营及服务状况的普查结果,并下发“有线电视服务评估办法及监督管理办法”的征求意见稿。当市场的服务警钟已经敲响,广电行业必须拿出勇气、智慧和执行力,重塑数字电视的服务理念、重构数字电视的服务平台、打造一幅全新的服务地图——
May 2008 7 ~ 8, “National Cable TV Digital Transformation and Service System Construction Seminar ” held in Nanning, Guangxi, focusing on cable service awareness changes, the establishment of the support system and the regulatory system to follow up. Just before the symposium was held, a public opinion crisis in Guangzhou that challenged cable services was just over. Seems a coincidence, in fact, is inevitable - when the whole industry focus from the whole turn experience, two-way transformation, all-service development to the construction of service system, representing the cable digital television in China is continuing to deepen, the dominant thinking has been from technology Guided, business orientation into customer orientation. At this conference, cable operators in Guangxi, Beijing, Shenzhen and Taiyuan introduced their respective experiences. Experts from Planning Institute of SARFT and Communication University of China reported the results of census on customer satisfaction, operation of national cable networks and service conditions , And issued “cable TV service assessment methods and supervision and management approach ” of the draft. When the service bell of the market has been ringing, the radio and television industry must come up with the courage, wisdom and execution power to reshape the service concept of digital television and reconstruct the service platform of digital television to create a brand new service map -