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医院薪酬激励制度的建设困扰着每个医院管理者,和谐医患关系也牵涉了管理者的大量精力。上海建安医院投资管理公司通过信息化建设,构建起了以客户满意度为导向的薪酬激励体系,已显现出勃勃生机。其既符合有关卫生政策,又能使医患关系和谐,更有有利于医院的健康发展。同时,也有助于医院管理者提高管理效率。为打破医生激励的难题提供了较好的借鉴思路。主要介绍客户满意度薪酬激励体系的指导思想、实施步骤、核算办法和软件功能。
The construction of hospital salary incentive system bothers every hospital manager, and the harmonious relationship between doctors and patients also involves a great deal of energy of manager. Jian’an Hospital, Shanghai Investment Management Corporation through information technology to build a customer satisfaction-oriented pay incentive system, has shown great vitality. It not only conforms to the relevant health policies, but also makes the doctor-patient relationship harmonious and more conducive to the healthy development of the hospital. It also helps hospital managers improve management efficiency. In order to break the doctor’s incentive problem provides a good idea for reference. It mainly introduces the guiding ideology, implementation steps, accounting methods and software functions of the customer satisfaction salary incentive system.