随着我国加入WTO,汽车行业的竞争焦点将转向服务领域的竞争,而服务站光有优良的设备及过硬的维修技术是不够的,服务应当立足于“用心”,这是近日记者在福建东南汽车公司听到最多的一句话。东南公司售后服务部提出:对于每一位东南汽车的用户,给予的不仅要让用户满意,更要让他对我们的服务心动、感动,有一种回家的温馨感觉。事实也是如此,东南正一步步将口号付诸于实践。 With China’s accession to the WTO, the competitive focus of the automotive industry will shift to competition in the service area, and service stations have excellent equipment and excellent maintenance technology is not enough, the service should be based on “intentions”, which is the reporter recently in Fujian southeast The car company heard the most words. Southeast Company Service Department put forward: For every Southeast car users, not only to allow users to be satisfied, but also to let him on our services, moving, there is a home feeling warm. The same is true, southeast is gradually slogan put into practice.