当前中国社会正处于经转型和体制转轨的关键时期,各种新旧矛盾不可避免。许多人在调整自我,适应变化的同时,也面临更多的生活矛盾,情感纠纷和心理困惑。而长期以来,人民调解为消除民间纠纷、维护社会稳定发挥了重要作用。2011年1月1日起实行的《中华人民共和国人民调解法》更是为人民调解工作提供了法律依据。国家鼓励和支持人民调解工作。在这样的大背景下,浙 At present, Chinese society is in a critical period of transition and system transition, and the contradictions between the old and the new are inevitable. While adjusting themselves and adapting to change, many people also face more life contradictions, emotional disputes and psychological confusion. For a long time, people’s mediation has played an important role in eliminating civil disputes and maintaining social stability. The People’s Mediation Law of the People’s Republic of China, which came into force on January 1, 2011, provides the legal basis for people’s mediation. The state encourages and supports people’s mediation work. In this context, Zhejiang