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10月27日获悉:Tivoli系统公司推出了为IT服务级管理提供集中控制的解决方案Tivoli Service Desk 6.0版。它可为IT机构提供将后台办公的IT管理过程与前台办公的IT服务供给连接的能力。Tivoli Service Desk是Tivoli为帮助企业制定符合业务目标与方针的服务级协议而发起的客户服务保险活动的关键组件。此次,Tivoli Service Desk 6.0中新增了与Tivoli Enterprise扩展应用的集成技术以及与IBM OS/390的集成技术,充分考虑了为分布式环境和主机环境提供端对端管理综合解决方案的问题。另外,该公司近日还推出了针对OS/390环境的新的网络和过程管理解决方案,并宣布,Tivoli Service Desk for OS/390 1.2将全面上市。
October 27 learned: Tivoli Systems has introduced Tivoli Service Desk 6.0, a centralized control solution for IT service-level management. It provides IT organizations with the ability to connect back-office IT management processes to front-office IT service provisioning. Tivoli Service Desk is a key component of Tivoli Customer Care Insurance activities initiated by Tivoli to help organizations establish service-level agreements that align with business goals and guidelines. This time Tivoli Service Desk 6.0 includes new integration technologies for Tivoli Enterprise Extended Applications and integration with IBM OS / 390, taking full account of the issue of providing an integrated end-to-end solution for distributed and hosted environments. In addition, the company recently introduced a new network and process management solution for the OS / 390 environment and announced the full availability of Tivoli Service Desk for OS / 390 1.2.