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随着社会大生产分工的日益系统化、精细化、科学化,电力营销服务实践活动中的每一个细节对于电力产品的质量都起着至关重要的作用。在“三集五大”体系建设的新形势下,如何让电力营销服务更优质,结合供电企业的实际,也应以精益化管理思想来加强电力营销服务建设。因此,精益化管理不但对加强电力营销服务建设具有重要的现实指导意义,也将成为电力营销服务必要的管理手段。1精益化管理思想的理论框架精益化管理思想的理论框架包含有“一个目标”“两大支柱”“一大基础”。“一个目标”是低成本、高效率、高质量地进行生产,最大限度地使顾客满意;“两大
With the increasingly systematic, refined and scientific division of labor in social production, every detail of the practice of electric marketing services plays a crucial role in the quality of power products. Under the new situation of ”three sets and five big“ system construction, how to make the power marketing service more excellent and combine with the reality of the power supply enterprises, we should strengthen the construction of the electricity marketing service with the lean management thought. Therefore, lean management not only has important practical guidance for strengthening the construction of power marketing services, but also will become the necessary management means for power marketing services. A theoretical framework of lean management thinking The theoretical framework of lean management thinking contains ”a goal “ ”two pillars “ ”a big foundation “. ”One goal “ is low-cost, high-efficiency, high-quality production, to maximize customer satisfaction; ”