航空公司作为现代航空运输的承运人,其运营能力如何,将直接关系到企业的生存与发展,关系到企业的市场份额占有率和竞争力,而所有这一切,都将取决于人力资源的作用。因此,善用人力资源,铸就卓越运营,应是航空运输企业的决策管理层始终需要十分关注的一个问题。卓越运营在航空运 As a carrier of modern air transport, airlines will have a direct bearing on the survival and development of enterprises and their market share and competitiveness, all of which will depend on the role of human resources . Therefore, to make good use of human resources and create operational excellence should be a problem that management decision-making in air transport enterprises always needs to pay close attention to. Operational excellence in air transport