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目前,云南电网公司应用系统建设逐渐走向集中部署,信息运维服务工作面临一系列新的挑战,迫切需要强化运维服务管理,进一步规范运维服务工作,切实提高运维服务水平。公司信息中心结合实际,研究开发了1000号客户服务平台(网址:http://1000.yepg.com),目前该平台已上网试运行。1000号客户服务平台是信息运维呼叫中心的网上服务平台,以一个服务平台支持多个业务系统的使用,为用户提供更加快捷的网
At present, the construction of Yunnan Power Grid Corporation’s application system gradually moves toward centralized deployment. The information operation and maintenance service operation faces a series of new challenges. There is an urgent need to strengthen the operation and maintenance service management, further standardize the operation and maintenance service work and effectively improve the operation and maintenance service level. Company Information Center combined with the actual research and development of the 1000 Customer Service Platform (URL: http://1000.yepg.com), the platform has been online trial operation. Customer Service Platform 1000 is an online service platform for information operation and maintenance call center. It supports the use of multiple business systems with one service platform to provide users with a more efficient network