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本系统可将使用电话、个人电脑或语音、传真和电子邮件等其他通信工具的信息变换成同一类信息，通过电话或因特网进行处理和传送，并能提高电话的一次接通率，附加增值业务。介绍了该系统的结构组成、主要功能和特点。
This system transforms the information of other communication tools such as telephone, PC or voice, fax and e-mail into the same kind of information, and processes and transmits them over the phone or the Internet. The system can also increase the call once-through rate and add value-added services . The structure, main functions and features of the system are introduced.