一、用户反馈信息档案的内窖和特点用户反馈信息档案是指企业产品用户、客户和国家产品质量管理郎门及消费者协会,质量管理协会等形成并反馈给具体企业的关于其产品的质量、市场、销售及售后服务情况的各种文字、图表等文件材料。其内容主要包括如下四个方面: 产品质量:国家产品质量管理部门反馈的针对企业产品质量等级的认可信息,用户、客户、消费者协会、质量管理协会反馈的对企业产品的优点与不足的认识信息,服务部门反馈的企业产品各部件返修情况 First, the user feedback information file cellar and features User feedback information file refers to the enterprise product users, customers and the National Product Quality Management Lang door and consumer associations, quality management associations formed and fed back to the specific business about the quality of their products , Marketing, sales and after-sales service of a variety of text, graphics and other documents and materials. Its contents mainly include the following four aspects: Product Quality: The recognition information of enterprise product quality grade feedbacked by the national product quality management department, the awareness of the advantages and disadvantages of the enterprise products fed back by users, customers, consumer associations and quality management associations Information, service sector feedback enterprise products parts repair situation