智能手机内置应用无法卸载的现象由来已久,就连三星、HTC、摩托罗拉等众多知名品牌也采取此种做法。而消费者则只能接受,没有选择权,甚至连卸载不用的程序的权力都没有。消费者购买手机时对于手机内置的其他应用程序的服务有权选择接受或拒绝,即厂家即便做了内置,消费者亦有权选择不接受该服务,将该内置应用程序进行卸载,如果不能卸载或厂家无法对不能卸载的原因给予合理解释,则侵害了消费者权益保护法赋予消费者的权利。而我国还没有任何关于此方面的专门法律或法规。因此,我们有必要对我国手机软件卸载问题的消费者权益保护机制进行立法研究。通过对购买手机的消费者与手机生产商及运营商这两个法律关系中对立主体的研究,我们可以得出我国目前购买手机的消费者权益受损的现状,并通过分析国外关于此方面的立法现状,类比我国已经实施的《消费者权益保护法》与《知识产权法》,为我国未来的手机软件卸载问题的消费者权益保护机制提出切合实际的立法建议。 Smartphones built-in applications can not uninstall the phenomenon of a long time, and even Samsung, HTC, Motorola and many other well-known brands also take this approach. Consumers, on the other hand, can only accept, have no choice, and do not even have the power to uninstall unused programs. When buying a mobile phone, the service for other applications built in the mobile phone has the right to choose to accept or reject, that is, the manufacturer has the right to choose not to accept the service, uninstall the built-in application if it can not be uninstalled Or the manufacturer can not reasonably explain the reasons that can not be uninstalled, it infringes upon the rights conferred on consumers by the Consumer Protection Law. And our country does not have any specific laws or regulations in this area. Therefore, it is necessary for us to conduct a legislative study on the protection of consumers’ rights and interests in the uninstalling of mobile phone software in our country. Through the research on the contradictory subjects in the two legal relationships between the consumers who buy mobile phones and mobile phone manufacturers and operators, we can draw the conclusion that the consumers’ rights and interests of the current purchase of mobile phones in our country are damaged, and through the analysis of foreign countries in this regard Legislation status quo analogy China has implemented the “Consumer Protection Law” and “Intellectual Property Law” for the future of China’s mobile phone software uninstall problem of consumer rights protection mechanism to put forward realistic legislative proposals.