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随着互联网时代的到来,网购成为一种新兴的购物方式逐渐进入现代人的生活。网购具有方便快捷、简单高效等优势,越来越受到年轻人甚至是中老年人的喜欢。但是,由于网络购物环境具有很强的虚拟性,网络商品具有不可直接观察性,在给消费者带来便利的同时,也给消费者权益保护带来种种挑战,使得侵害消费者合法权益的现象层出不穷。另一方面,由于这种新兴的消费方式迅速发展壮大,法律本身的滞后性导致对网购监管不力,也为网购中侵害消费者合法权益提供了更大空间。本文从网购中出现的实际问题入手,探讨网购时代下如何保护消费者合法权益。
With the advent of the Internet age, online shopping has become a new shopping method gradually into the modern life. Online shopping has the advantages of convenient, simple and efficient, more and more young people and even the elderly like. However, due to the strong virtuality of the online shopping environment, the online products are not directly observable. While bringing convenience to consumers, it also poses various challenges to the protection of consumers’ rights and interests, thus making the phenomenon that infringes the legitimate rights and interests of consumers An endless stream. On the other hand, due to the rapid development and growth of this emerging consumption pattern, the lag of law itself has led to ineffective supervision of online shopping and also provided more space for infringing the legitimate rights and interests of consumers in online shopping. This article starts with the practical problems that arise in online shopping and explores how to protect the legitimate rights and interests of consumers under the era of online shopping.