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供电企业的全面改革已进入实质性阶段,如何以全新的服务理念,全新的服务质量、全新的服务形象面向新形势下广大客户是摆在我们供电企业在经营中的重要课题,就此课题,我们对个旧供电局、无锡供电局、济宁供电局,齐齐哈尔电业局等四个供电企业进行了调研,就如何与时俱进、管理创新,持续改进的提高服务质量谈谈我的看法。一、认清形势,正视供电服务面临的新课题供电服务是一项涉及方方面面的系统工程。市场经济的发展、科学技术的进步、体制改革的深化,都使供电服务面临着新的考验,都给供电服务提出了新的课题。一是电力体制改革的
The comprehensive reform of power supply enterprises has entered a substantive stage, how to brand new service concept, new service quality, new service image facing the new situation, the majority of customers are placed in our power supply companies in the operation of an important issue, this issue, we We conducted a survey on four power supply companies, Gejiu Power Supply Bureau, Wuxi Power Supply Bureau, Jining Power Supply Bureau and Qiqihar Power Bureau, and talked about how to improve service quality with keeping pace with the times, managing innovation and improving continuously. First, a clear understanding of the situation, facing the power supply service is facing a new topic Power supply service is a system involving all aspects of engineering. The development of market economy, the progress of science and technology and the deepening of system reform all make the service of power supply facing a new test, all of which put forward new issues for the service of power supply. First, the power system reform