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患者满意度调查是最现代的质量管理评价方法,是最有说服力的护理质量评价指标[1],是以人性化[2]、以人为本的护理服务理念,探讨服务中存在的问题、提升护理服务水平有效方法。本科实施PDCA循环持续改进,提高患者满意度收到良好效果,现报道如下。1资料与方法1.1一般资料选择2014年10~12月和2015年1~3月在本院肝胆外科住院患者600例为调查对象。2014年300例,
Patient satisfaction survey is the most modern quality management evaluation method, is the most convincing evaluation of the quality of care indicators [1], is based on humanity [2], people-oriented concept of care services to explore the problems in service and enhance care Effective method of service level. Undergraduate implementation of PDCA cycle continuous improvement, improve patient satisfaction received good results, are reported below. 1 Materials and Methods 1.1 General Information Select 600 cases of hospitalized patients with hepatobiliary surgery in our hospital from October to December 2014 and January to March 2015 as the survey. 300 cases in 2014,