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探讨医院医疗纠纷处理信息系统的研究及临床应用。方法以医院医疗纠纷的实际情况,设置医疗投诉件为主线,按照全生存周期理论和IPO建模方法,研制医院医疗纠纷处理的四层结构模型的方法。结果研制出医院医疗纠纷处理信息系统包括集成的医疗投诉处理系统、争议处理系统、协议处理系统和案卷处理系统的四位一体结构模块并在医院管理中实际使用。结论该系统在医院实际工作中的应用,能及时发现医疗纠纷和可能存在的问题,能妥善解决医疗争议并取得了良好的效果,值得临床推广使用。
Discussion on the research and clinical application of hospital medical dispute resolution information system. Methods Based on the actual situation of medical disputes in hospitals and the setting of medical complaints as the main line, a four-layer structural model of hospital medical disputes was developed according to the theory of life cycle and IPO modeling method. Results The hospital medical dispute resolution information system including the integrated medical complaint handling system, the dispute handling system, the protocol handling system and the file handling system was developed and used in hospital management. Conclusion The application of this system in the actual work of the hospital can detect medical disputes and possible problems in time and can properly solve medical disputes and achieve good results, which is worthy of clinical promotion and use.