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系统阐述了持续性质量提高 (CQI)中顾客原理及其在医疗服务中的应用。顾客原理是CQI中最基本的原理。认识你的顾客并满足其需要是顾客原理的基本观点。顾客分为内部顾客和外部顾客 ,在医疗服务中顾客分为 5类。顾客满意度是评价质量提高的指标 ,可通过调查顾客满意度、分析顾客满意度、改进过程 3步来满足顾客需求
The system expounds the customer principle of continuous quality improvement (CQI) and its application in medical services. Customer principle is the most basic principle in CQI. Recognizing your customers and meeting their needs is the basic idea of customer principles. Customers are divided into internal customers and external customers. There are 5 types of customers in medical services. Customer satisfaction is an indicator of the improvement of evaluation quality. It can satisfy customer needs by surveying customer satisfaction, analyzing customer satisfaction, and improving the process in three steps.