自从中央“八项规定”出台以来,对沈阳旅游饭店经营产生了深刻影响。本文以沈阳的酒店行业为调查样本,分析其发展现状,并从饭店企业文化建设、顾客关系管理、人力资源管理、创新管理等方面,提出饭店企业核心竞争力提升方法,以期推进沈阳饭店的服务和管理整体水平的提高。 Since the introduction of the “Eight Provisions” by the Central Government, it has had a profound impact on the operation of tourist hotels in Shenyang. This article takes the hotel industry in Shenyang as an example to analyze its development status and proposes ways to enhance the core competitiveness of hotel companies from the aspects of hotel corporate culture construction, customer relationship management, human resources management and innovation management so as to promote the service of Shenyang Hotels And manage the overall level of improvement.