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医疗服务的特殊性与服务对象的复杂性,铸就了社会人际关系中最特殊和复杂的医患关系。近年来医患矛盾突出,潜在着冷漠对立的发展态势。因而如何构建和谐医患关系,已成为各级医院管理者乃至全社会关注的问题。1医患关系的定义医患关系有狭义和广义之分,狭义指医生与患者的关系;?
The special nature of medical services and the complexity of the service objects have created the most special and complex doctor-patient relationship in social interpersonal relationships. In recent years, the contradictions between doctors and patients have been prominent, and there has been potential development of indifference and opposition. Therefore, how to build a harmonious relationship between doctors and patients has become a concern of hospital administrators at all levels and even the whole society. 1 Definition of doctor-patient relationship The doctor-patient relationship has a narrow and broad sense. The narrow sense refers to the relationship between the doctor and the patient.