前几天在培训后与一名店长沟通的时候,他提到了这样一个案例:一名顾客进到店内,在逛了几圈后,店员向她推荐了一款项链,但是顾客说:“我不喜欢这款,戴起来显得老气。”店员说:“这样的风格最适合您了,我觉得这样反而显得您年轻多了,也干练许多。”几番推荐之后,顾客还是不喜欢。店员又说:“我真觉得挺好的,要不您看点别的?”顾客很快地离开了店铺。这名店长在分享这个案例的时候,表情一脸的无辜,不知道为什么不能打动顾客。我想,在我们每天的销售当中,这样的顾客可谓屡见不鲜,每天这样流失的顾客也不在少数。一般来说,店员会把问题 A few days ago after training in communication with a manager, he mentioned such a case: a customer into the shop, after visiting a few laps, the clerk recommended a necklace to her, but the customer said: I do not like this, wear it looks old-fashioned. “” The clerk said: “This style is the best for you, I think it looks young but also much better. ” After repeated recommendations, the customer is still not like. The clerk added: “I really feel good, or do you look other things? ” The customer quickly left the shop. The manager in the sharing of this case, the look of innocence, do not know why can not impress customers. I think, in our day-to-day sales, such customers can be described as commonplace, every day such a loss of customers are also numerous. In general, the clerk will put the question