何谓细节?有人说:细技末节,可有可无而已!其实不然,正如荀子所说:“不积跬步,无以至千里。不积小流,无以成江海。”所以,伟大源于细节的积累,细节决定成败。如若不信请仔细回想一下曾经的失败,可能会令你重新审视一下对细节的态度。曾在报纸上读到这样一则小事:在迪斯尼乐园,一位游人向清洁工询问哪里有饮用水,清洁工无法停下手里的工作,就指引游人到对面的饮水机。游人刚转身,清洁工看到饮水机旁正好有一名服务员,于是马上用对讲机通知对方,当游人来到饮水机前,服务员已经端着一杯水迎了上来,说:“您想要一杯水,是吗?”游人惊讶得说不出话来。如此一杯水,不仅仅让我们看到商家细致入微的服务,而且体现了商家站在顾客角度想问题的意识。虽然这只是一个小小的细 What is the detail? Some people say: the end of the technique is dispensable! In actual fact, as Xunzi said: “So great source Accumulation in detail, the details determine the success or failure. If you do not believe please carefully recall the past failure, may make you re-examine the details of the attitude. In a newspaper read such a trivial matter: at Disneyland, a tourist asks the cleaner if there is any drinking water and the cleaner can not stop his work, and guides the visitor to the opposite fountain. The visitors just turned around and the cleaners saw a waitress next to the dispenser, so they immediately notified each other with a walkie-talkie. When the visitor arrived at the dispenser, the waiter had welcomed a glass of water and said, ”You want a glass of water , Is it? "Visitors surprised speechless. Such a glass of water, not only let us see the meticulous business services, but also reflects the business point of view from the customer point of view awareness. Although this is only a small detail