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在电力营销工作中整理投诉事件时常发现有用电客户投诉用电量不准确,对所用电量提出异议。就此我们对历史电量统计、分析、整理,发现用电客户存在电量异常波动现象。如果不能及时发现异常,会给客户带来极大的不便,降低企业的可信度,严重影响公司的社会形象、企业形象。本文从如何降低客户电量异常波动次数入手,简要介绍电量异常波动对供电企业和用电客户的影响及如何降低电量异常波动次数的方法。
Consolidation of complaints in the event of power marketing work often found that customer service complaints inaccurate power consumption, the use of electricity objections. In this regard, we have historical electricity statistics, analysis, collation, found that electricity customers there is unusual fluctuations in electricity. If you can not find anomalies in time, it will bring great inconvenience to customers, reduce the credibility of the company, seriously affecting the company’s social image, corporate image. This article starts with how to reduce the abnormal fluctuation of customer’s electricity quantity, briefly introduces the impact of abnormal fluctuation of power quantity on power supply enterprises and consumers, and how to reduce the abnormal fluctuations of power quantity.