下属抱怨是一种常见的现象,几乎所有领导者都有过类似的经历。因而,如何对待下属的抱怨,是每一位领导者都要经常面对和必须回答的问题。对盈耳的抱怨声听而不闻,漠然置之,会让人觉得麻木不仁;闻怨则怒,怒形于色,大动肝火,会让人感觉心胸狭窄;对抱怨采取敷衍塞责的态度,表面接受,实则应付,会让人感到官僚虚伪。只有那些善待抱怨,对抱怨认真倾听、仔细斟酌、合理疏导的领导者,才会给人一种可亲可敬的印象。 Subordinates complain is a common phenomenon, almost all leaders have had similar experiences. Therefore, how to deal with complaints of subordinates is that every leader should always face and must answer the question. Grievances of the ears complain of indifference, indifference, people feel insensitive; grumbling is angry, infuriating in color, big anger, people will feel narrow-minded; complain about perfunctory attitude, the surface accepted, but in reality To deal with, people feel bureaucratic hypocrisy. Only those leaders who treat their complaints with caution, listen carefully to them, carefully consider them, and conscientiously guide them can give a very respectable impression.