建立一个畅通、公正且高效的金融消费者纠纷解决机制既是金融消费者合法权益不受侵害的重要保障,也是维护整个金融市场健康和稳定发展的基石。因此,金融消费者纠纷解决机制在整个金融消费者保护架构中处于不可或缺的重要地位。荷兰的消费者保护法以及金融法均处于欧盟领先地位,其金融消费者纠纷解决机制也别具特色。在国内,拥有一个覆盖全部金融服务领域的统一纠纷解决机构——金融服务投诉局(KiFiD)处理来自金融消费者与金融机构之间的纠纷。同时,荷兰作为欧盟成员国 Establishing a smooth, fair and efficient dispute resolution mechanism for financial consumers is not only an important safeguard for safeguarding the legitimate rights and interests of financial consumers, but also the cornerstone of safeguarding the healthy and stable development of the entire financial market. Therefore, financial consumer dispute resolution mechanism is indispensable in the entire financial consumer protection framework. The Dutch Consumer Protection Law and the Financial Law are all at the leading position in the EU, and their financial consumer dispute resolution mechanisms are also distinctive. At home, there is a dispute resolution body covering the entire range of financial services - the Financial Services Complaints Authority (KiFiD) to deal with disputes between financial consumers and financial institutions. At the same time, the Netherlands as a member of the EU