让顾客的“不满”引导企业寻找创新的机会。创新机会蕴含在企业经营管理的每一环节、每一时刻。创新,只有成为每个员工的习惯,才能成为企业的习惯。随着全球金融危机的影响深入,我国企业面临的生存环境发生了本质的变化:经济形势更复杂,市场波动更剧烈,竞争程度更残酷。面对未来发展的不确定性及不断加大的风险性,劳动力及原材料成本上升,节能减排及环保压力增大,产业转型及持续发展的紧迫性加快,企业盈利空间急剧缩减。面对危机,管理者应该通过 Let customers “dissatisfaction ” to guide enterprises to find innovative opportunities. Innovation opportunities in every aspect of business management, every moment. Innovation, only to become the habit of each employee, can become a business habit. With the deepening of the global financial crisis, the living environment facing Chinese enterprises has undergone fundamental changes: the economic situation is more complicated, the market is more volatile and the degree of competition is more cruel. In the face of uncertainties in the future and increasing risks, the labor and raw material costs have risen, the pressure on energy saving, emission reduction and environmental protection has increased, the urgency of industrial restructuring and sustainable development has been accelerated, and the profitability of enterprises has drastically reduced. In the face of crisis, managers should pass