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数据挖掘技术在CRM中的应用是一个新兴的行业趋势.它吸引了从业者和学者的关注.本文研究了八十七篇发表在2000年至2006年之间的与数据挖掘技术在CRM中的应用有关的文章,目的是总结数据挖掘技术应用在CRM哪些领域和经常使用的技术.“,”The application of data mining technology in CRM is an emerging industry trends.It has attracted the attention of practitioners and academics.This paper studies eighty-seven articles published between 2000 to 2006 and the data mining technology in the application of CRM, the purpose is to summarize the application of data mining technology in the CRM areas and frequently used technique.