非营利组织在西方国家有着悠久的历史,但不论是西方国家还是中国都切实存在着对志愿者人力资源管理的瓶颈。为了保证志愿者人力资源运用的合理性和有效性,应从人力资源管理的整个过程——工作分析、人员招募、人员培训、激励机制和评估机制等来探求解决的途径。 Non-profit organizations have a long history in Western countries, but there is a real bottleneck in the human resources management of volunteers both in Western countries and in China. In order to ensure the rationality and effectiveness of the use of human resources for volunteers, the entire process of human resource management—work analysis, recruitment of personnel, training of personnel, incentive mechanisms, and assessment mechanisms should be explored.