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一、引言在全球化的市场经济大环境下,企业之间面临着前所未有的激烈竞争,只有不断提高生产效率、办事效率,降低资本投入,才能够在激烈的竞争中拥有自身的立足之地。由于市场经济体系下,企业数量急剧扩张,因此传统的以产品作为企业工作重心已经转移为以客户作为工作重心,变成服务态度之间的较量,如此就促使各大中小企业对其业务处理流程加以优化,加快对于客户需求的处理,缩短应对时间。如何满足愈加紧凑的处理需求,成
I. INTRODUCTION Under the environment of a globalized market economy, enterprises are faced with unprecedented fierce competition. Only by constantly improving their production efficiency, working efficiency and reducing capital investment can they have their own foothold in the fierce competition. Due to the rapid expansion of the number of enterprises under the market economy system, the traditional focus of product-based business has shifted to the focus of customers as the focus of service and the attitude towards service. As a result, SMEs are urged to process their business processes To be optimized to speed up the processing of customer needs and reduce response time. How to meet the increasingly compact processing needs, into