近来,有位客户因一点小小误会而投诉笔者所在信用社的柜员,虽然事后经调查柜员不存在差错,但说明在某个细节上我们的服务还存在着一定的问题。作为一名临柜人员,我认为,在提高服务工作中,应该做好以下几点:一、变被动服务为主动服务,积极为客户提供“超值服务”。被动服务其实就是我们常常执行的一些标准 Recently, a client complained about the teller’s credit union because of a minor misunderstanding. Although there was no mistake in investigating the teller afterwards, it shows that there is still some problem with our service in a certain detail. As a counter staff, I think in improving service work, should do the following: First, change passive service as an active service, and actively provide customers with “premium service.” Passive services are actually some of the standards we often enforce