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目的:探讨绩效管理在医院护理管理工作中的应用效果。方法:选取2012年5月-2014年7月我院在职医护人员25名作为观察目标,在医院护理管理工作中实施绩效管理,比较管理前后护理质量、业务能力、患者满意度等方面的差异。结果:管理后,护理质量、业务能力评分及患者护理满意度评分与管理前相比,组间差异明显,存在统计学意义(P<0.05)。结论:医院护理管理工作中应用绩效管理,可显著提高医护人员综合素质和操作技能,提升护理服务质量和患者满意度,值得使用和大力推广。
Objective: To explore the application of performance management in hospital nursing management. Methods: Twenty-five medical workers in our hospital from May 2012 to July 2014 were selected as the objective of observation. Performance management was implemented in hospital nursing management, and the differences in nursing quality, professional ability and patient satisfaction before and after management were compared. Results: After the management, the scores of nursing quality, operational ability and patient care satisfaction were significantly different between the two groups (P <0.05). Conclusion: The application of performance management in hospital nursing management can significantly improve the overall quality and operational skills of health care workers, improve the quality of nursing services and patient satisfaction, and should be used and vigorously promoted.