为了抓好经营销售工作,提高服务质量,我厂坚持“服务第一,用户至上”的经营宗旨,围绕着保证水泥合同的兑现开展了一系列工作。首先,对内,我们加强了合同管理,每年厂部为保证国家合同的完成,都制定相应的经济责任制,并将其作为一项首要的考核指标,一级抓一级,厂部抓科,科抓班组、班组抓个人,做到人人心中有数。厂有年目标,科有月计划,班组有日安排,每月考核一次,合同完成得奖,合同未完成受罚,奖罚严明。在严格覆行合同的过程中,销售工作还特别注意做到“三先三后”,即:先计划内,后计划外;先中央,后地方;先重点,后一般。如1984年3月,葛州坝急需我厂生产的普通525水泥3000吨,我们连夜审批车皮计划,不到三天就将水泥如数发往工地,保证了重点工程的需要。 In order to do a good job in sales and improve service quality, our factory adheres to the business tenet of “service first, customer first” and has carried out a series of work around ensuring the fulfillment of cement contracts. First of all, internally, we have strengthened contract management. Each year, the factory department has formulated a corresponding economic responsibility system to ensure the completion of the country’s contract, and has made it a primary assessment indicator. The division grasped the squad, the squad, and the team to grasp individuals, so that everyone would have a good idea. The factory has a yearly goal, the branch has a monthly plan, the team has a day arrangement, the monthly appraisal once, the contract completes the award, the contract is not completed, the penalty is imposed, and the rewards and punishments are strict. In the process of strictly pursuing the contract, the sales work also pays special attention to “three firsts and three laters”, that is, planning first and then planning outside; first central and then local; first important and later general. For example, in March 1984, Gezhou Dam was in urgent need of 3,000 tons of ordinary 525 cement produced by our factory. We approved the plan for wagons overnight and sent the cement to the construction site in less than three days, ensuring the need for key projects.