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沃尔沃建筑设备是举世闻名的沃尔沃集团的重要一员。凭着沃尔沃集团整体的资源优势和170多年丰富的技术经验,沃尔沃建筑设备已成为世界建筑设备行业极具实力的跨国公司之一,产品遍布五大洲100多个国家,历百年而不衰。其间该公司专业、全面且高效的客户服务可谓功不可没,在业界极具口碑。为探寻沃尔沃客户服务制胜的法宝,记者怀着好奇和敬意走访了坐落于上海外滩中心的沃尔沃建筑设备(中国)有限公司,就沃尔沃建筑设备的客户服务体系及其在中国推出的客户服务项目对新任沃尔沃建筑设备(中国)有限公司客户服务总经理Ingemar Karlsson先生进行了专访。
Volvo Construction Equipment is an important part of the world-famous Volvo Group. With the overall resource advantages of the Volvo Group and rich technical experience of more than 170 years, Volvo Construction Equipment has become one of the most powerful multinational companies in the construction equipment industry in the world. Its products cover more than 100 countries in five continents and have not deteriorated over a hundred years. In the meantime, the company’s professional, comprehensive and efficient customer service can be described as contributed, in the industry a great reputation. In an effort to explore the magic weapon for winning Volvo Customer Service, the reporter with curiosity and respect paid a visit to Volvo Construction Equipment (China) Co., Ltd. located in Shanghai’s Bund Center. He talked about the customer service system of Volvo Construction Equipment and the customer service project launched in China Interview with Ingemar Karlsson, General Manager, Customer Service, New Volvo Construction Equipment (China) Co., Ltd.