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文章提出新的现代信息服务业的管理哲学以提供客户需求的有效服务;为了推进现代信息服务业的有效信息服务,构建了“信息—互动—交易—配置”的虚拟螺旋模型。所有这些进展的关键因素,是面向客户导向服务的信息服务业的重新定位。
The article proposes a new management philosophy of modern information service industry to provide effective service for customer needs. In order to promote effective information service in modern information service industry, a virtual spiral model of “information - interaction - transaction - configuration” is constructed. A key factor in all these advances is the reorientation of the information services industry for customer-oriented services.